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AMERICAN AIRLINES First Class and Business Class Seat reviews |
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 2 January 2009 by Roy Newall
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Aircraft | Boeing 767 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Manchester to SFO round trip and the new business class seats on 3 segments. I cannot express my disappointment
enough as these much heralded seats were uncomfortable and extremely narrow. Trying to get out of the window seat
with my wife sleeping in the aisle seat was impossible without waking her up. (Actually she couldn't sleep). As I am
over 6 feet tall my feet still seemed to hang over the foot rest which was very painful ( or was I just slipping
down the seat!) My seat belt got caught under the seat as did my wife's and another passengers and the flight
attendants had to extradite them, with great difficulty I might add. All in all a bad move by AA and we shall be
looking for alternative carriers in the future for our long haul flights.
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AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : 2 January 2009 by Paddy Haiko
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Aircraft | Boeing 777 |
Cabin | First Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Having flown AA business class numerous times, I had thought First Class would be a real step-up. Not so - they use
the same Amenities kit, pretty much the same menu, same wines, and same treatment. The seat is average, very
uncomfortable for take off in its forward position; reasonably comfortable in 45 degree reclining position. Limited
newspaper selection, no magazines, no comforter for the bed, and the IFE is not up to Biz standards. All told,
please find another airline, this simply is not good enough for anything claiming to be "first" class.
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AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : 1 January 2009 by Aaron Zises
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Aircraft | Boeing 777 |
Cabin | First Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Flew the Flagship Suite roundtrip JFK-Tokyo Narita. Sat in seat 2D with my girlfriend in 2G (middle seats). The
seats are adequately cushioned, though not great. Much better as a bed than as a recliner. Both armrests retract to
provide more space as a bed. One of my armrests was broken and retracted when any pressure was put on it. The
headrest was broken as well; it would not remain raised. The seats were comfortable, but appeared worn. Great
storage space in seat pockets and under footrest/companion seat. The best feature (and most unique) is the seat
swivel which allows you to rotate the seat 90 degrees to face a companion (in the middle seats) or to face the
window and use the desk table. When flying with someone, there's an enormous unit between the seats and a seat
divider that does not fully retract. The entertainment unit is outdated though the omnipresent AA Bose headphones
and great movie selection helped. The screen is small and not particularly clear compared to what's available on
the market these days. Many lighting options (2 overhead and 1 nightlight), but I would have liked a reading light,
perhaps one of the snake like ones you see on most planes. I slept comfortably for large chunks of both flights
(along with connecting flights to Beijing and from Shanghai) and they were well worth the 125K miles I redeemed for
the flights, but if I were paying in cash, I'd choose one of the far superior Asian airlines for the route, perhaps
fly on ANA's newly remodeled business or first class. Overall though, I was comfortable, had good service, pretty
decent food, and great wine. If AA is your airline of choice, flying in the Flagship Suite is not bad at all.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 18 August 2008 by Kelly Marcus
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Aircraft | Boeing 767 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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The "improved" business class contraptions are truly a horror for anyone over 6'3". I am rather amazed that
there hasn't been more criticism of the foot crushing that occurs when the seat is put in the awkwardly angled
"flat" position. It's downright painful. Now when I am forced to fly the airline transoceanic I pray they'll
have the old seats on my aircraft. No doubt these seats were a good deal for the airline, and without question a
way in their shortsighted pen pusher minds to differentiate the first class product.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 18 August 2008 by Tom Dillenberg
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Aircraft | Boeing 767 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Flew Chicago to Rome and return in the new American Business Class. The people responsible for these narrow,
uncomfortable seats must all be four feet tall and weigh eighty pounds or less. It's hard to believe American
thinks they have a competitive product with this new Business class.
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AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : 18 August 2008 by J Ash
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Aircraft | Boeing 767 |
Cabin | First Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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SFO-HNL flight on the 767 reconfigured First Class cabin. I have flown this aircraft from DFW-LAX, DFW-HNL and
LAX-HNL. I recommend a D,G seat otherwise if you are seated in a window seat good luck getting into the aisle if
the seat next to you is occupied. There is no room to get past a fellow passenger if their tray table is down,
they are reclined and especially if someone is in the lie-flat position. The older seats had more leg room and
space between passengers. The new configuration is very confining and the channel/volume attendant controls are
easy to hit in error. I hope there is a change in the seat structure one day soon, although I am sure AA spent a
fortune on the product. It's just a bit cramped for personal space and not an over-all improvement from the old seats.
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AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : 17 August 2008 by Henri Noualhac
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Aircraft | Boeing 777 |
Cabin | First Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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First Class seat on AA flight between Narita-Tokyo and JFK is relatively comfortable even if by far not at the
current standard of the competitors. But the services, cleanliness, maintenance, staff professionalism and
training are unacceptable for a First Class and for the price no sense of customers satisfaction. Forget AA if
you have the choice. Flying ANA or JAL is such a pleasure comparing to American.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 16 June 2008 by J Bishop
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Aircraft | Boeing 767-300 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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I recently flew from Madrid to Miami in the "new" business class seat. What was American Airlines thinking of
when they came up with this product??? I can't believe I'm going to say this but, I much prefer the old business class seats.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 13 June 2008 by Jeremy Rose
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Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Very disappointed with the new Business Class seat, and was very pleased to have the old version on my ORD-LHR
sector (although that was because I had the two side seats at the bulkhead). AA's claim that the new seats are
"lie flat" contradicts any normal reading of the English language (I won't say they're liars 'cos that would be
putting me at risk of egregious legal action). And the seat width is quite constrained. All-in-all, a decided
downgrade in my opinion.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 11 June 2008 by Juan Carlos Sagrera
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Aircraft | Boeing 767 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Last time we came back from SFO to MIA, on Business in AA, the seat of course was better than economy class, but
it was uncomfortable, width to small (have to sleep like a mummy) my feet did not fit in the box when you
extended the seat to the so-called semi-flat seat. Service was lousy - the flight purser was totally rude!
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AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : 10 June 2008 by Martin Prego
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Aircraft | Boeing 757 |
Cabin | First Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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I recently travel first class from Miami to Venezuela. I was very disappointed that the seats were old leather
first class (domestic) seats. The seats were somehow ok as well as the space in between seats but did not offer
any special comfort other than barely reclining. Furthermore, for a 3+ hour international flight I was very
disappointed that I was not offered entertainment other than a movie on 1 small television screen for the entire
first class section with regular earset (not Bose as offered in other AA flights), regular pillow which was very
small and regular blanket not the the ones AA offers in other international first flights, no preferential
baggage claim; in my case I left the plane first but my suitcase came out last which was a complete waste of
time, not to mention the anoying waiting period. Overall it was a disappointed experience as other airlines for
the same itinerary/route offer much more comfort for the same or less price
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 1 June 2008 by Steve Fogarty
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Aircraft | Boeing 767-300 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Flew American Airlines from Paris to Chicago in Business Class in new business class seats. Obviously American
did not focus group testing of these seats ... they are horrible. Seats are too narrow; the center console is
placed awkwardly and during sleep actually serves to limit circulation to arm and leg closest to it. The
entertainment system is nothing more than a glorified laptop that results in passengers having to move it every
time person next to you wants to get out of their seat. The previous business class seats were much better
compared to this. How can an airline as large as American get it so wrong.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 1 June 2008 by Robert Stillwater
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Aircraft | Boeing 767-300 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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The next generation business class seat is a sham. I just flew transatlantic on AA and I was shocked at how
tacky the inflight experience has become on this once wonderful airline. The next generation B/C seat is
uncomfortable and narrow, and I wonder what the dream team at AA is thinking. American will have trouble
attracting business travelers if it's inflight product is not quickly improved upon.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 24 January 2008 by Linda Gallagher
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Aircraft | Boeing 767-300 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Zurich-New York. Outward, overnight journey was in old business class and was incredibly uncomfortable, seats
barely recline and I did not manage any sleep. The return (daytime) journey was in the new business class and
was an improvement but still nowhere near as comfortable as say BA business class. The seats still do not
recline fully although they do recline further, but was not a huge issue for me as it was a day time flight and
I didn't need to sleep. I found the seat comfortable for sitting during the flight, however I was in the window
seat and when I wanted to get out it was a huge palaver, the gentlemen beside me had to each time rearrange his
entertainment system and return his seat to the take off position more or less. My entertainment system was
taken off me when I was about 15 minutes from the end of my film and despite us having an hour of flight time left.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 3 December 2007 by Kevin Wheeler
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Aircraft | Boeing 767-300 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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The most uncomfortable seat I have been subjected to by an airline. I really can't understand how an airline in
this era can "upgrade" their seating and do such a poor job of it. You cannot lie flat and, in fact, slide right
out of the seat when it is in its flattest position. The seats are narrow and the person in the window seat
cannot get out without waking up their neighbor. Other services are average or below, including the
entertainment units which are clumsy to use and have to be distributed by a flight attendant. I think I actually
prefer the old business class seats!
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 3 December 2007 by David Orchard
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Aircraft | Boeing 767 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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Got to try the new biz class seats when my flight from MIA to LGA had a 757 replaced by a 767 at the last
minute. For a 2 hour flight, the seats were great but for an international/overnight flight they are really
awful. The sloping lie-flat position where the seat is almost at floor level and your feet are inserted into the
hole of the seat in front of you which is very confining. In the window you are trapped if the aisle seat is
reclined. In the aisle seat, the armrest drops to allow extra width but that means you have no protection from
the carts, feet, etc passing by in the dark - and remember, the lie-flat position is just inches off the floor.
The controls for the seat are placed at an upright angle on the other armrest and are framed by hard edged
metal, meaning your elbows constantly bang against the metal frame - very uncomfortable. Overall, it's as if AA
never had people fly in these seats before rolling them out. The reality is, they did do extensive trials but
ignored all the design flaws. This seat just does not stand up to what BA, VA, Qantas, etc are offering.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 2 December 2007 by Sean Brady
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Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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I think the new seats are quite nice except for sleeping! They are not flat and it takes a lot of adjustment to
get them near flat. The entertainment system is good but the staff has to come around an hour before landing and
collect not just the headphones (annoying enough and a good reason to bring your own if you want to sleep) but
also the entire entertainment system which they have to disconnect from the seat. I asked them why on earth they
do this and they said its for inventory control. It would make approximately 25 times more sense to just look
around the cabin and see if any one of them is missing than to collect them all and count them. The commotion
this causes will wake the dead.
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AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : 1 December 2007 by S Carmichael
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Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
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Sitting Comfort |
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Seat Length |
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Seat Width |
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Seat Privacy |
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LHR-JFK-LHR in business class to JFK and first back to LHR. The new business class seats had just been
installed. Config was 2-3-2. The seats look too big for the space and when seated feel cramped. Width ok in but
I was struggling to find leg room space with the blanket on the floor. The most annoying thing was the remote
control. In order to use a preset option to go from upright to angled, the seat would take you on a detour of
the most uncomfortable positions available. Could not sleep in lie-angled position.
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Earlier reviews have been archived (prior to the date of
last review above).
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