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It would appear from other comments on this site that the problems we encountered on our flight from Melbourne to Dubai is not unusual in that our seats would not automatically adjust into a sleeping position for the long haul. After attempts by the cabin crew we were told that nothing could be done and that we had to either sit completely upright all the way or if they manually adjusted the seats we would have to travel in the lying position all the way! We chose the sitting position, firstly because of the safety aspect and secondly because when the seat was actually manually adjusted to a flat position there was no support for the lower legs (which just dangled in mid-air). A passenger in front of us had also had the same problems with his seat just after take off and was offered to be moved to first class! Despite our complaints in writing to Emirates on 3 occasions they have failed to respond. Why have a Customer Service Department if they cannot be bothered to deal with enquiries / complaints from customers?

Suites offers total privacy when doors are closed, prefer the B777 over the A380 as there are fewer seats. I usually steal a spare pillow from an empty seat - this adds extra height to your neck. I am tall, so my feet do brush up against the clothes in the wardrobe hanging at the end of the bed. Great amenities, although items in the washbag are the same as business class, just the bag is different.

Upper Deck. Fine if you are travelling alone and not too big. In my fifties with a fair girth but not mega. Could not get table/tray far enough forwards to deploy so could not have meals served on it. I have been on economy flights with more table room. I was so isolated from my wife in the pod behind that it upset her. I am not a technophobe by any means but did suggest to the Purser that if I required so many buttons, bells and whistles attached to my seat I would go and join the pilot up front!! I will not travel Emirates A-380 business again. I was far more comfortable with Qatar.

I travelled to Sydney from Dubai in Seat 9E, the seat did not function correctly - it could only be operated manually by the cabin crew and could not be made to fully recline. The return trip on a different A380 proved that lightning does strike twice! Seat 9E would not operate correctly with all the faults that the previous plane had.

In short, a product to avoid. I'm sure there was a time when 2-3-2 in an A330 looked impressive, but that was in the 90s. Their business seats are very cramped by today's standard, and very uncomfortable to sit in, never mind to sleep in.

Colombo-Dubai. I use this service every three or four weeks, and would like to know why emirates have placed so called mini bars,in between each seat, which contains three bottles of fruit juice, and a bottle of warm water - when you have three members of cabin crew who you can call for service. Overall Emirates are without doubt trying to cut costs, and it shows - in food, extras provided such as overnight kits, and now downgrading the headset covers? It is a shame that Emirates do not listen to the customers that fly them.

The suites were very private and had good storage. The wardrobe for each seat could be a little awkward as clothes hang into the front of the suite where your feet go when the seat is in bed position. The mattress makes a lot of difference to the lie flat bed and with the duvet, complimentary pyjamas and lights off I got a full eight hours sleep. I did not try the showers onboard as the idea of only five minutes of water did not appeal.

I was disappointed with the rather antiquated looking seat offered, and the colours. It was wide and thick, but hard and you cannot recline it to a flat bed. In the upright position and slightly inclined it provides a comfortable posture, but cannot imagine dealing with this seat on an ultra long- haul flight. ICE entertainment system is hard to beat.

Cubicle type setting is nice with personal mini-bar. TV screen large and good. Massager facility on seat is nice although controls are situated almost out of reach of seat. Legroom in sleep position feels restricted widthwise, particularly if sleeping in "foetus" position. Bar area at the back of the carriage is a nice touch.

This is perhaps the best Business Class seat Emirates offers (like the one on the A380). For ultra long flights this pod seat worked just fine, except that it has a 2x-3 configuration so if you are in the middle seat of the 3 middle seats you will end up disturbing your fellow passengers every time you want to go around. The turndown service was excellent, the cabin attendant turned my seat into a full flat bed, with an extra mattress above the seat with linen and it was confortable (though a little narrow).

The seats are dreadfully uncomfortable when upright. There is a break in the seat which cuts right across your backside. After an hour you find yourself having to keep moving in the seat to relieve the pressure. I assume its there so the seat can recline fully, but surely somebody must have tested the seats properly and realised this was a major issue?

This was a 777 with the new Suite product. In comparison to the A380 First Class cabin the 777 is much preferred for ambience and overall feel. Although this aircraft does not have the shower or bar feature, it is still a much nicer cabin overall compared to the 380.

Although not horizontal flat, the seat width and under cushion made the seat comfortable to sleep in. Good pillow. A quilt (like SAA) rather than blanket would however make things cozy!

Seats 23 E/F middle seats. These seats are private. Recline to a fully flat bed with a separate mattress. Entertainment system superb. Food and drink excellent. Really liked the stand up bar. Overall a very pleasant experience.

The seats themselves are hard, however the staff give you a thinnish foam mattress and this makes it more comfortable. Being a larger person, I was concerned about the width of the seats for sleeping purposes but I found them roomy and once the mattress was put on the seat, comfortable to sleep in. The controls have an automatic button for the sleep position, but I found if you altered that slightly the seat was fully flat and even.

Quite disappointed in the seat arrangement. Multi staggered cubicles were very claustrophobic, seats narrow and bins & features are itsy bitsy and difficult to use. To be honest the whole design is ridiculous. The old biz pods gave a better feeling of space and comfort.