SWISS INTERNATIONAL AIR LINES BUSINESS CLASS SEAT REVIEW   :   AIRBUS A330

A comfortable flat bed seat - just returned from Dar Es Salam and able to sleep for most of the journey. The food and service are excellent too.

SWISS INTERNATIONAL AIR LINES BUSINESS CLASS SEAT REVIEW   :   AIRBUS A340-300

The most uncomfortable ride of my life I was not comfortable in any position throughout my 12-hour trip from Zurich to Los Angeles. I paid several thousand dollars for the ride from hell. Never again. Do not buy a business class seat on SWISS until a comfortable seat in installed. The service was fine, but the most uncomfortable seat I have ever endured will never be forgotten.

SWISS INTERNATIONAL AIR LINES BUSINESS CLASS SEAT REVIEW   :   AIRBUS A340

New business class seats are very comfortable, flat bed though at a small angle. Plenty of lateral space for placing a book, PC etc. Seating was 2-2-1, so I guess this where they manage to find that useful lateral space.

SWISS INTERNATIONAL AIR LINES BUSINESS CLASS SEAT REVIEW   :   AIRBUS A330-300

Good seats for a good sleep. Very wide arm space and area which is very useful if you don't want to use the tray. Food and entertainment could be better, but overall one of the better business class experiences.

SWISS INTERNATIONAL AIR LINES BUSINESS CLASS SEAT REVIEW   :   AIRBUS A330-300

Choose your seat carefully. The even numbered "A" seats do offer far more space, but when the seat is turned into the flat bed, your feet space is very small. I ended up having to not be fully reclined so that I could move my feet and legs to get comfortable. Also, on the return overnight flight, cabin was too hot. Entertainment system was good (no noise cancelling headphones though). Food and service all what you would expect. My recommendation would be this: For an overnight flight - go for a "K" seat, but for the daylight flight, go for the "A" seat in an even row number.

The new business class seat is a great improvement. The seats transform into fully flat beds and are very confortable. The food was good and the quality of service was excellent.

Very spacious, comfortable seats and sleeping bed. Really excellent. Totally flat and I was able to roll to right and left. Privacy partition is designed very well.

Very disappointed with the product (seat) ; cabin design ; and overall service of Swiss Air. Cabin too open no privacy - lay flat seat not comfortable, service and food nothing too compare with other first class airline.

The expectations on the new Business Class seats were high after all the marketing done, however the disappointment was quite strong! First of all, the look / design is kind of cheap, with a lot of plastic and colors that are not very bright and warm. The design is also not very practical - eg. the tray is very difficult to move in and out. The TV screen is too small. The seat is too narrow and way too hard even on the so called soft position. Yes the seat is 100% flat which is good and clearly a step forward from the old seats, but they are definitely too narrow. The space for the feet (like a box) is way too narrow, you can not move or bend your legs. Staff is OK but not overly friendly- but very much depending on the person you are attended by. Overall a very big disappointment, what a pity, this was a great chance for Swiss to move back to a premium airline, but they missed the opportunity.

Had a very good 5 hours sleep, Zurich to Dar es Salaam and return. We took single seats by window but had to sit over the wing as the better single seats were taken by frequent fliers etc. Plenty of footroom and the duvet and pillow was good. Asked for an extra pillow and got one straight away. The layout of the cabin is very strange and if you have two seats together the person window side is trapped if the person next to them is sleeping as you have to climb over them. Would not wish to share these seats with a stranger! Food average but tasty enough. Wine good. Service slow. Allowed people from Economy to use Business Class toilets which always annoys me as they walk up and down while you are trying to relax/sleep.

Seat layout very good. All very fine, except for the seats are so hard such a shame when so much effort went into designing the product, to give it away on such a basic element.

Very disappointing experience with new Swiss Business Class seat, too hard, too narrow and personal space seems to vary depending on where you sit, no space to put your magazines, papers etc. Tray difficult to put back in place.

The seat looks a bit utilitarian and stiff with wasted space thinking the seat should be wider. However, it is much more comfortable that it appears. The number of positions are endless, and while it has a slight incline I didn't find myself sliding down. With the inflatable option, I was able to change my comfort level along with the other options. The massage feature was nice. The extra elbow room built into the seat was nice for sitting things on and just having room. The seat itself could be wider and should be, but I found it to be very comfortable.

Seats were a bit hard and the foot alcove is small even for normal sized feet so when in sleeping position there was a tendency for my feet to bang around in there. I think the window seats are better since you have your own personal space but somehow the space seems inefficiently designed. The pull-out meal tray/table was just ridiculously designed and even the cabin crew had trouble putting it back. One other thing, there is a duplicate set of seat controls low down near the headrest. In certain situations these buttons could be accidentally activated without knowing it so on numerous times during the flight I found myself adjusting the massage setting and lumbar support by accident which was very annoying since the whole thing was so obviously over-designed and, as with the table-tray, overly clever for the sake of it and not really designed for real-world situations. A bit disappointing but better than the old business class they're still using on ZRH-TLV.

Bangkok to Zurich the seat was hopeless. Okay as a seat, but absurd as a bed. It did not get near level but on a great slope. I had to use the seat belt to stop myself sliding down, the only saving was that I actually found the situation amusing.

Contrary to what Swiss publish they still have very old seats - recliners. They seem to have decided to operate the Zurich - Tel Aviv line with old recliners. The seats are very old and cabin looked like it was taken out of the 80s. The recliner seats have a very limited range of movement and would not allow sleep. The seats still have ash trays and there is no "plenty free space on all sides". When I asked the purser if they plan on using the new business class as advertised, he said "it will take two years".

Seat 12A great choice - solo window seat with alot of space either side of the seat. Toward back of business class cabin but same area for the single seat as for 13A and B behind me. The seat itself is very hard, despite a little button which indicates you can make it softer - it doesn't. It has a little massage button which activates a massaging action in the back of the seat, which is ok - nothing special. Footrest good. I am not sure there'd be enough leg room for a taller person - I'm only just over 5' - I couldn't imagine being able to stretch out if I were a 6' tall person. AV system good. Little micro light shining over my shoulder didn't work, but had an overhead light. Food and service fabulous, but the very hard seat made it a pretty uncomfortable 10 hour flight - I noticed many people sitting on their pillows.

Zurich to Johannesbuerg in the old seats on an A340, and Nairobi to ZRH on the new A330. What a difference. I don't mind the narrow seats as I sleep on my side, and seats are not as hard as I feared. I sat on 6D and space for the feet is large, since it fits in the bulkhead and not under the seat in front of you. Swiss service a bit spartan but acceptable. Overall, new seat is great!

New lie-flat Business Class seat - although an improvement on the old seat in some ways, there are some significant negatives. If you can get the single seats, you have lot more arm space in the sitting position, and a lot of privacy. Also the seat reclines to a fully flat position, so no more sliding down the seat when trying to sleep. These 2 features make for a vast improvement on the prior seats. However, the seat is rock hard, with the adjustable setting for seat hardness allowing you to change your level of discomfort from extreme discomfort to very bad. Also, the paired seats appear a lot more cramped than the prior double seats, with almost no storage space (anything more than a book and you are storing stuff on your lap). In the seating position the seats feel like you are being forced to sit leaning forward. Finally, my biggest complaint, the lie flat beds when extended full insert your feet into an ever decreasing space at the base of the bed. I have size 12 feet and could not get both feet into this space. Nor could I lie on my back as the height of my feet was greater then the vertical space. In effect my 2 metre lie flat bed was not more than 170cm, as the final 30cm couldn't fit my feet in the space provided. Nonetheless, being in a contorted horizontal position is still an improvement on being at the angle of the previous beds. After a long wait to see these seats, there was a great sense of disappointment that Swiss could have done a much better job.

Seats 4D/G on the way to ZRH, major improvement compared to older Swiss C class seats. Comfortable in almost all positions - flat-bed is great though one has to get used to the firmness of the cushion. If anything, these seats feel a bit cramped. Seat 4A on the return leg. Gives you almost a F class feeling as you have lots of personal space. If you're flying on your own, go for the single seats in row A.

New Swiss business, much, much better than the old ones. Plenty of personal space (especially in single- seat rows), table is wide and easy to work on. Swiss service not particularly warm but efficient and fast. Only drawback, the seat is a touch too narrow to sleep in! Others have complained about this, I was fine but I'm very slim. Shoulders almost touch the sides and it feels a bit cramped. Sleeping comfort excellent, though. IFE very good, great music selection. Meals okay, amenity kit very poor.

Very good lay out of cabin, seats convert into flat bed, very comfortable, I slept well and no sliding down. Wide choice of music and films. To me the food on Swiss was decent but not exceptional. My main worry is the sleeping configuration, which was excellent on Swiss.

LAX-ZRH-LAX. Found the seat very uncomfortable - almost torture. Hard, narrow, and did not reach fully horizontal so I tended to slide downwards. Comfortable as a chair, not as a bed.

New J class seats ORD-ZRH. After all the noise made about the superior seating on LX premium classes, I have to admit I was disappointed with this seat - I had expected it better. Was seated in the smaller J cabin, just behind F - nice private atmosphere. We were in the middle section (1-2-1 config) and pleasant enough. IFE was a little limited but ok. Quite okay seat in seating position but a little more design than comfort for my liking. Sleeping position is fully flat, although I found it slightly hard and not all that great. Not a bad ride - but certainly not that great either.