Seats are fully flat, but despite the pod-like design, there is no more privacy with these seats than any other typical 2x2x2 seating arrangement. In fact, the rear-front- rear facing arrangement means you are looking almost directly at the passenger seated across the aisle. The inclusion of the rear-facing seats does nothing for the passenger (unlike BA's old rear-facing alignment), but seems to just have been a convenience for UA. The seat is comfortable for sleeping / sitting. IFE was a highlight, with a huge selection of movies, audio, and TV.

New Business Class seat. The seat was flat when fully reclined. Drop down arm rest made sleeping comfortable on 11 hour flight. Large flat screen AVOD was a plus. Movie selection average. Power supply easy to access for a laptop. Because of alternative reverse seating, privacy was sub-par. Food was terrible.

New business class in upstairs cabin. Upstairs seats are a few inches shorter than the same seats downstairs. I was able to sleep quite comfortably. While the seats are narrow, armrests do fold down to allow more width. In a window seat, I was able to step over the aisle seat occupant without disrupting him while in the fully flat position. The entertainment selection was good, screen quite large and a clear picture. My only real gripe is that there was no storage for carry-ons let alone a book or a bottle of water.

LHRORD in 8K. I still haven’t decided whether I like the new UA business seat. It does recline flat, that’s the good point. But there is practically no storage for glasses, magazines, books or anything else you may have. It is very narrow when reclined flat, if you weigh more than 180 pounds your shoulders will be firmly pressed against each side. You are very close to the person beside you and there’s no screen for separation. Make sure you get an aisle. Some of the seats face the rear which doesn’t bother me. AVOD is excellent, big screen and decent headsets.

New seats are very comfortable but can use a lot more storage. IFE is Okay and needs to be updated. Also the Red Carpet Club in IAD can use some "upkeep".

The seats lie 180 degrees flat, unlike Lufthansa where they are flat, but tilted downward, so you are always falling out of your seat. There was plenty of space and workspace. The personal entertainment system easy to use and one of the largest screens. The service was great as well.

Used miles for a UA First Class ticket LHR-ORD-LHR. The new product is much better than the old. Seat privacy is good, plenty of storage and pretty comfortable. New AVOD worked well although the content could be improved.

ORD-LHR-ORD. I found the comfort to be better than Air Canada and LH. I was able to get the seat comfortable for watching movies on the way back. The width seemed fine for a medium build. The overhead storage was more then enough for my roll-on and laptop bag. My only nit with the new seats is there is nowhere to put small extras like eye glass case, or bottle water.

LHR-ORD-LHR in the new first class seat. Plenty of personal space and storage, and reasonable privacy. Seats are angled into the cabin rather than out, so don't offer as much privacy as some other airlines with the same style of 1st class product. Seat cushion is soft and comfortable to sleep on. IFE very good and didn't crash, food pretty average unfortunately, but cabin crew great. No curtain to business cabin, some sound does filter through, and bring your own noise cancelling headphones - the ones United provide are useless.

We had the opportunity to try the United Business Class on a recent trip to Frankfurt. The seat is comfortable. United has improved the overhead bins as well, so the new 767 is much less of a burden for travelers with regular-size carry-on luggage. Granted, the space for your feet in the lie-flat position is a bit tight. We both slept comfortably for several hours. The new seats are a vast improvement over the old Business Class seats. In fact, we flew home on a 777 with the old business seats - the difference was jarring.

Had the opportunity to fly both First and Business in December due to an upgrade not clearing. The new first config is far superior to the old product. I found it private and comfortable. The new business product is superior to the old. The only complaint is that the aisle seats feel very exposed with the arm rest down in comparison to other lie flat business products.

IAD-ORD. Half of the Business Class is backwards. Absolutely no storage in seats. The beds are too short for someone that is 5'10" and over. IFE excellent, but iPod and iPhone connection did not work. The video screens are nice. The drop down armrests are good, but that does not help much in width. Legroom good, but the beds are too short. When in a flat position, the feet are squished in the partition, and absolutely no room to stretch your arms and legs. The LED in seat reading light is good with 2 lighting intensities, but cant used when fully upright. Poorly positioned reading lamp. The cushions are rocks. I cannot believe that United Airlines came up with this product, and did not put it to the test. They think they have a world class product. That design also reduced seating capacity and made the seats more uncomfortable. The older Business class are a little better than the new ones. The older interior looks better. The overhead bins should either be old or new, not mixed. The way to redesign the seats is to stagger them. Everybody would face forward. Seats would be wider with better privacy, storage and more legroom without reducing business class capacity. I just don't understand why United Airlines could not think outside the box.

LHRORD on the new seat type in 6A. Okay but nothing extraordinary. Narrow shoulders when flat - no storage. It generally seemed confined. Excellent AV. I usually don't use it but did on this flight. Business class toilet located at front of economy, so was usually full.

The new business “lie-flat” class seats on the international 767's (to also be installed on the international 777’s and 747’s) are horrible. They are claustrophobic and one cannot store anything on the floor in front during takeoff and landing. I am a normal sized male and I cannot lie flat on my back when the bed is laid out. This was a horrible, horrible decision on the part of United.

Beijing to Chicago (ORD). Seat only reclines at most 140 degrees, and it's being controlled using 3 plastic switches - no electronics offered in order to give the full experience of a decent business class seat. Then, there is no power on the seat. The adapter sells for 120$ - per the flight attendant . The same flight attendant - not providing great service themselves - told me that "I'd better sleep" , emphasizing that there is not much offered compared to other airlines. The seat TV is much smaller than other airlines and the user cannot select when to start and stop the movie, he has to tune into the right time. Overall, this has been the worst business class travel experience I have had and I will avoid United at all costs in the near or far future.

DEN-LHR. Broken, dirty seat, would not stay in position, you have to pull the footrest up manually. Massage function not working, no space for eyeglasses when you want to sleep.

The seat does not fully lie flat. If you have a window seat and you want to go the toilet you have to climb over the passenger next to you, which can get annoying. The business class service on the aircraft was the worst I have ever experienced, the food was terrible, the service was terrible. The staff were more interested in talking to each other than dealing with customers.

UA takes the prize for having the lamest international business class and the slowest in refurbishing its fleet of 91 international widebodies - 14 months after it started its introduction of new flatbed seats, only 16 out of 91 planes have been refurbished. None of these refurbished planes is a 777, which dominate the Asian and European flights out of Washington/Dulles. At this rate, it will take UA five years to finish the upgrade, while NW has had lie-flat seats in business for the past six years. With outdated seats of only 55-inches of pitch, 155 degrees recline, a tight 2-3-2 row on 777s, poor functioning controls, no AVOD, and a video screen barely larger than my iphone's, UA's product is simply abysmal.

Earlier reviews have been archived (prior to the date of last review above).