UNITED AIRLINES BUSINESS CLASS SEAT REVIEW   :   BOEING 747-400

B747-400 in Seat 6D from Chicago to Hong Kong and must say the experience is nowhere nearContinental's BusinessFirst class. United seat is facing backwards, not a big problem even though the landing feels very odd, but sitting in a group of four seats across doesn't feel right in business class. Very narrow! The guy on my left occupied both armrests with his elbow, the guy on the right rested his elbow on my seat controls. I had to ask him to move his elbow to be able to control my seat. It's very difficult for the flight attendants to reach over to your sea, there was essentially no storage room and you are not allowed to keep anything during take-off and landing. I couldn't even find a pocket for the magazine. I don't know what they were thinking when they designed this.

UNITED AIRLINES BUSINESS CLASS SEAT REVIEW   :   BOEING 777-200

It's a flat bed but it's only an inch wider than Economy and the world's only 2-4-2 configuration for Business Class - laid out like sardines in a tin. Gulag-style service from FAs that hate their job and want everyone to know it. I couldn't meet the flight attendant's schedule for leisurely drink service and therefore got an exasperated sigh for asking for a second before they were ready to serve. Then dinner was at a quick pace so FAs could settle down to chat and ignore us - couldn't finish quick enough for them and therefore missed dessert. The lack of the most basic of polite communications skills of these FAs - who shout out "whaddaya want, white or red wine?" is just shameful. Do yourself a favor - if you or your employer is paying business class fares, book a European carrier or Continental.

UNITED AIRLINES FIRST CLASS SEAT REVIEW   :   BOEING 777

Los Angeles to Tokyo in first class. Crew wonderful, seats were comfortable, and food and wine good. The seats are beat- up and video could be better. At 6’2” I was able to stretch out and sleep. We normally purchase business or first class tickets because of the uncertainty of upgrades so our standards are high. We had flown on Continental in business to Lima earlier in the year and hated it, so if United does become more like Continental we will look for another alliance.

UNITED AIRLINES BUSINESS CLASS SEAT REVIEW   :   BOEING 777

I hope United reads these reviews because frankly, they are disgraceful for a big airline like this. I used to be a 1K member and was happy to finally let go of the poor service and rude attendants. I switched to Continental and have been quite happy with the service - and now they merge! BRU-EWR operated by United had me in a plane that the FAA should ban from flying. The seats barely reclined, lights left on the entire trip with not a care. Entertainment was a joke. And I see the attendants are still as rude as ever.

UNITED AIRLINES BUSINESS CLASS SEAT REVIEW   :   BOEING 777

United have made a big song and dance about their new lay flat beds in business class that are, frankly, very average. What is worse is when you buy a business class ticket expecting a lay flat bed and they change the plane at the last minute and you get the old, hardly recline broken seats with a defunct laptop power supply (and no converters on board). I took 925 from Heathrow to Washington earlier this month and had precisely this problem. What was worse was that the flight crew advised that this happens on a regular basis and encouraged me to complain and gave me an apology card with a link to a token of their appreciation. Imagine how appreciated I felt when I logged on to the web site and was offered a $50 voucher off flights booked in the USA with a US credit card or 10% of domestic travel - I live in Australia and only fly business class. Cheated, that's how I feel. Don't fly business class on United until the fleet is fully converted.

Pitiful. Seats are old and uncomfortable. Imagine going from FCO to IAD and there being no snacks in First and they ran out of various wines! The cabin was not even full. Entertainment was weak and screen size small. I hope the newer product is an improvement.

The international business class seat is quite nice, pretty comfortable, and had enough length for me to stretch out pretty comfortable when laying flat. However seat 9J should really be avoided. It is right next to the galley, and any hopes of sleep were dashed by the banging and gabbing by the FA's next to me. Add bright lights to the mix. Really, they should charge less for the galley seats.

FRA-SFO on a 777 with the new configuration. Seats lay flat. The light massage in the back of the seat helped to keep my back from hurting by the end of the flight. On demand video and audio is good.

Seats were pretty comfortable. As others have mentioned, the 2-4-2 configuration seems a bit tight especially for the passengers in the middle seat. Luckily, I had an aisle seat. AVOD was ok but I wished they had more selection of first run films. On the return trip, I was in the upper deck and there was definitely less space to move around especially for the window passenger. Plus, there seemed to be less space for your feet when you are sleeping on the upper deck. On both levels, they need more storage space to hold personal items. The ledge below the video screen doesn't provide much space plus items can slide around.

Seats in the Upper Deck are quiet and feel more secluded compared to downstairs. Actual seats are quite comfortable and well padded. Only negative to United business is the space where your feet go - it's a little small, but overall, for the cost, I'd use United again. No issue with the forward/back issue and looking at someone the whole flight - I had an aisle seat and it didn't seem to be an issue. Cabin crew were disinterested and pretty unfriendly, but what else do you expect from United.

The service was courteous and efficient, meals were very good and the lie-flat seats gave us a decent sleep for a change compared to economy. Check-in staff were helpful and the flights were on time. Red Carpet /Star Alliance lounges in Melbourne and Sydney great. The only gripe would be the Red carpet Lounge in LAX which did not have food service like the other lounges, only drinks and snacks. All in all we would fly United again.

PVG to LAX, I have flown the new seats several times and they are comfortable and competitive with other airline's product. Where I have an issue is with the soft product. I snagged a menu from business class and there was very little different between the food choices between Business and First. One additional entree choice and one different wine choice; that was all! UA should not be charging for first class when they are just a business class product with better seats. Not to mention the FAs do not have the stamina to work these long flights.

I was appalled when I saw the setup for Business Class on the 777. These planes seriously need to be retired or completely revamped! Ours was worn, outdated, basically substandard and a big disappointment. The television/movie screens on this airplane look like Fisher Price toys. Ridiculously dinky. The seats are not comfortable. We felt that we received extremely poor value for the price of our tickets.

I try to pick an upper deck seat. The seats are comfortable, and privacy and quiet you get is a nice bonus.

New configuration had the lie-flat seats, but I felt the seat was too narrow and constraining for comfort when lying down. However, the range of motion provided by the leg and foot rests, and seat back, allowed for comfortable and varied positions throughout the flight. The real downside to this new configuration is the lack of front-facing seats. The first leg of the trip was less than an hour - Bahrain to Kuwait - but I was in a rear facing seat and it was torture - I got so motion-sick. Fortunately, for the second leg I was able to procure a front facing seat in the first row. Otherwise, the front facing seats face rear-facing seats like a train. Unless traveling with a number of friends or family members, way too intimate for my taste - even across the aisle. Bottom line - I prefer the "old" business class seats - much roomier, could even tuck my feet up and had more flexibility in shifting body weight to the left or right. The new ones pretty much force our bodies to align straight forward.

Shockingly bad seats. Too narrow. Is now 2-4-2 vs 2-3-2. I was bumping arms with the person next to me in a high priced business cabin! The overall feel of the business cabin is cramped and noisy. Also, avoid seat 8H. You are basically sitting in the lavatory. I couldn't even eat my meal or sleep due to constant noise/lack of privacy. Absolutely horrible experience. I'm a 1K member considering permanently changing airlines.

Hard product is good with the new configuration. It does lack privacy compared to similar fully flat products. Still a huge improvement from what it was like 2-3 yrs ago. There's still a lot of room for improvement in soft product. FAs never smile, food is mediocre, drink selection is very limited. Ground service is where you understand it is still the same old United: employees are indifferent and ineffective to the point of being rude; business lounges are a far cry from what competition offers.

Biggest issue: privacy! Spending 20+ hours in a seat sharing the space with a stranger? No thanks. Entertainment needs to be more international - not just traditional America focused. More TV shows - heck even top 10 US dramas are fine.

ORD-HKG. What a disappointment. First class seats were narrow - and the four middle seats are inferior to the window seats. Very tight space, for example one cannot wheel a small roll-away through the aisles from seat 1K. Probably the biggest surprise was the really ordinary food -- business class meal served on a plate. Food was cold. Looking at the business cabin on the main deck: 2-4-2 configuration; I would hate to be in those middle seats. Continental's BusinessFirst service/food is better than United's International First Class service.

First time on United and was shocked to discover I was in a time warp back to the 80's, when booking on the United website and reviewing their new and much lauded Business seat I find myself seated on an aircraft that both appeared to be very old and worn out and not the one on website.

United's new business class config is terrible. The seats are very narrow, and you play armzee with the passenger next to you when sitting upright. It's a real shame that they spent all the money on such an inferior product.

UA business class seats were an absolute torture device. Old, worn, didn't work. Do they pre-screen and train the flight attendants to be a rude as possible?

Old Business Class SIN-NRT on B777. Old fashioned recliners but lots of legroom. The seats give a nice nap but not a nights sleep. Entertainment is terrible.