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BUSINESS CLASS : Widebody aircraft on international routes presently offer the old style conventional business
class seats - these have a very limited recline and are basically a poor and uncomfortable product. United are introducing
proper lie-flat beds starting from late 2007, and these will be close to Best Practice comfort levels (evaluation has not yet
been conducted by FlatSeats.com on this new product). Present seat Score : 5/10
FIRST CLASS : The long haul first class "suites" provide a good sleep position, and generally quite comfortable when assessed
for both sitting/relaxing and the full flat format. Condition wise, many of these seats are showing signs of extreme wear and tear and
this detracts from the original comfort levels - certainly a product where upgrading is required. Score : 7/10 On some domestic US routes
United has the new angled lie-flat ps seating, and this is a well ranked product for flight durations it is used on. |
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UNITED AIRLINES FIRST CLASS SEAT REVIEW |
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15 November 2007 by Jeremy Thompson |
AIRCRAFT |
Boeing 747-400 |
CABIN |
First | | |
SLEEPING |  |
SITTING |  |
SEAT LENGTH | |
SEAT WIDTH |
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ORD-HKG-SIN roundtrip on United Business 747 upper deck. The seats definitely need an upgrade. S
Cabin lights refused to turn off on the inbound HKG-ORD so it was harder to sleep, but we were
offered vouchers or miles in compensation. According to colleagues, lower deck biz class much
noisier due to proximity of children in economy.
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Date: 07 OCT 2007 |
Aircraft: Boeing 767 |
Cabin: First Class |
Review: Rajeev Swami |
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RATING |
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Just terrible. Seats do not lie flat - and if your seat does work, consider yourself very lucky.
Amenities cheap, IFE horrible and you have a limited selection of personal videos. Food is decent, but
drink selections are wanting. Bottom line: Save your money for another airline. |
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Date: 05 OCT 2007 |
Aircraft: Boeing 747-400 |
Cabin: Business Class |
Review: N Stein |
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RATING |
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United Airlines is behind the game with their premium long-haul products - not a flatbed or even
angled lie-flat. IFE was not AVOD so it had limited selection and the screen was small and had poor
quality as it flickered frequently throughout the flight. The service was not as expected because a
lot of the time when the stewardesses could be pushing around trolleys to see if anyone needed drinks
or answering call buttons, they were chatting away in the galleys. There was even an incident where a
mother with a child was sitting behind me and when she asked for an extra hand with her trolley bag to
get it into the overhead bin the stewardess told her that she wouldn't help out because of union
policy! UA J is definitely not recommended when there are the likes of Singapore Airlines and Cathay
Pacific. |
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Date: 04 OCT 2007 |
Aircraft: Boeing 767 |
Cabin: Business Class |
Review: Roel van Hal |
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RATING |
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Flying between IAD and Brussels on a regular basis and have always been wondering when UA are going to
upgrade their business class seats, which are sub standard - uncomfortable, too short, too narrow.
Think they are the only ones to offer Dulles/Brussels non-stop, which is the only reason I stick with
them. |
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Date: 07 OCT 2007 |
Aircraft: Boeing 747-400 |
Cabin: Business Class |
Review: Boyd Preston |
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RATING |
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United's business seat is showing its age. Seat is comfortable for medium haul flights, but trying to
sleep is next to impossible. Flight attendants were attentive (they were British) and plane was
generally quite clean compared to some planes in the United fleet. My goal is to avoid United at all
costs for international flights and use a Star Alliance partner. Each of these carriers puts United to
shame. If United wants to compete they need to upgrade and stay on par with the competition and with
their own partners. |
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Date: 31 MAY 2007 |
Aircraft: Boeing 747-400 |
Cabin: Business Class |
Review: Sam Tatarka |
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RATING |
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Very ordinary, old, worn upholstery. Indifferent IFE which only some times works not to mention the foot rest set up
which stops working when you are over 5 feet 6 inches tall. |
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Date: 31 MAY 2007 |
Aircraft: Boeing 747-400 |
Cabin: First Class |
Review: Max Johnson |
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RATING |
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One would think that "First Class" should be first class, but it isn't; there is no consistency. The suite is basically
good, although too short; service runs the gamut from excellent and caring to downright cursory and indifferent. The
food offers identical main courses to business class which is odd in itself, and the wines (as a previous reviewer
noted) are really not very reliable and a small choice. I also travel with LH on the European routes, and find their
service to be streets ahead, but the UA suite does offer a better sleep! |
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Date: 31 MAY 2007 |
Aircraft: Boeing 767 |
Cabin: First Class |
Review: Oscar Brunken |
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RATING |
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This first class is a joke unless you wish to pay top $$'s for a nostalgic flight of the 1980's. No curtain to business
class. All business class passengers use 1st class restrooms = pretty dense traffic the whole night. Seat comfort is
worse than C-class on European airlines. Seat was dirty at boarding in IAD with peanuts. Although shown to the FA, she
seemingly was not interested nor did she try to clean. Save the money transatlantic! |
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Date: 07 OCT 2007 |
Aircraft: Boeing 747-400 |
Cabin: Business Class |
Review: Peter Carson |
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RATING |
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BDDDDDDDD |
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Date: 30 MAY 2007 |
Aircraft: Boeing 747-400 |
Cabin: First Class |
Review: R Bancroft |
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RATING |
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ORD-HKK The 744 F seat pods are tired and in need of a retrofit. Yes the seats do lie flat, but it is an experience on
par with sleeping on a park bench. I have to wonder why I was flying on UA. F class is no better than Thai or SQ C
class. I suspect that the majority of PAX in my cabin were award or upgrade beneficiaries. The IFE does offer the
enjoyable cockpit access which is fun, but aside from that it's little changed from what was offered 10 years ago when I
started my transpacific commutes. |
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Date: 30 MAY 2007 |
Aircraft: Boeing 747-400 |
Cabin: First Class |
Review: Jordan Thielker |
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RATING |
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IAD-SFO-PEK. First Class Suite was OK. Seat was initially comfortable but, when turned into a bed, diminishes leg room
and becomes uncomfortable. Service was also lacking and IFE system was malfunctioning and I couldn't get mine to work.
FAs were not helpful in this matter. However, the seat (when not a bed) was pretty comfortable. |
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Date: 05 APR 2007 |
Aircraft: Boeing 777 |
Cabin: Business Class |
Review: Jason Lawley |
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RATING |
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Seat very old looking and malfunctioning. Uncomfortable angle when in fully reclined position. Cabin service majorly
lacking - crew looked scruffy, were not pleasant to passengers and unattentive. Black duct- tape on wall/ceiling panels
and in toilets an interesting touch but not really that appealing to the eye! On the whole, absolutely no comparison
with other Business Class products - namely Emirates, Virgin and Singapore Airlines. |
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Reviews
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