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I was a little disappointed with Upper Class. I could not find a comfortable position with the seats and would prefer direct control over the full recline rather than having to call and attendant for assistance. It was a somewhat cramped feeling and the angled seats don't seem to work for me. The service was pleasant but food quality was average. I will revert to Premium Economy on future trips.

Sat in the quieter section behind the bar row 13 upper class which was anything but quiet. Lots of passing traffic to/from kitchen also passengers in premium economy coming through to use the toilets. Seat narrower than expected. The foot rest is supposed to double up as a chair for friend to sit and chat with you is so small that it's virtually unusable. No overhead storage. Old loop entertainment system. Row 4K on return same A340 , more private as not facing anyone, overhead storage, noted that middle row didn't have storage in this front section either. Old loop entertainment system still. Not possible to charge laptops system as its not available on some routes, where it is available you have to buy special charge leads for £63 GBP from skyshop.

LHR - Nairobi. The lounge at T3 is fantastic - plenty to do, even had my shoes cleaned. The time disappeared quickly. We had our three young kids with us, so slightly nervous of their behaviour, but they fell asleep almost immediately (night flight). I can't make my mind up about the Upper Class seats. It's a clever design but not quite long enough for my 6'1" body! Shoulder space when lying flat is good though. Virgin staff are nearly always nice pretty young girls and often very good, but on this flight they were clearly tired and service was sloppy. The food was unremarkable. The bar can be fun if there are other willing passengers. Overall it is a really good business class service. BA has better trained staff and slightly better food, but given the choice, I'd use Virgin.

Found the seat highly uncomfortable due to the fixed recline position, It becomes a pain when you want to convert to a bed as this requires cabin attendant assistance. Poor design.

I want to sleep, and the mattress is much better than leather seating for that. Having to get up first is a slight pain, but I tend to just go to the bathroom when I'm ready to sleep and ask a FA to make up the bed, then it's done when I return. The pod design is fantastic for privacy, though awkward if you want to talk. The width is good in bed mode, slightly cramped in seat mode, but I love every seat having direct aisle access.

Upper Class seats are good when fully flat - plenty of room to lie fully flat and comes with a nice quilt and pillow. When configured as a seat you can recline for take off and landing - you do have to engage in some contortion however to look out the window. Privacy good and cabin is generally quiet unless you are sitting near the bar. The seat is a bit funny when in seat mode in that you do not really have a right arm rest (seat 7K) and storage of personal items is an issue as the little section designed for this is too small. I stored my passport there and to my dismay discovered that it had been eaten by the seat - had to dismantle the seat to retrieve it.

DEL-LHR Upper Class. The length of seat is good however while sleeping I found the ottoman stool which forms part of the flat bed very uncomfortable.

ORD-LHR in 14K. When flat this bed is as good as any business class I have tried. But the reading light when reclined, not sleeping, is useless. The water tray is oddly placed and there is little to no storage for a book, eyeglasses or such. One needs to get completely up into the aisle when converting it to a bed which is a little inconvenient. You are either flat or at 45 degrees. The ability to have someone dine with you, by them sitting on your footrest, is nice. Privacy good. Don’t bother trying to look out the window; it’s not possible.

Seat is fairly comfortable and reclines fully flat, however, to do this, you have to leave your seat and move all your personal belongings. The seat is great once it is a bed and offers plenty of space. A good IFE available and upper deck was quiet. Privacy was fantastic; however, because of the odd layout of the seats, it was awkward talking to my wife. Service was OK but not brilliant and the some with the food. As a whole, I think British Airways is better as the seat is more comfortable and has better service, food and a good level of privacy.

Seat is fully flat - this is key since I tend to slide down the seat throughout the flight if it's angled. Privacy is great, with each set in an individual pod - very comfortable and cozy. They give you down duvets. Seat width and length are great for me (I am 5'8" and pretty thin). Individual pods are not great if you are traveling with a partner you want to talk to. It is somewhat annoying that the seat has to be physically flipped to go from lounge to bed mode.

Seats 5k and 6K - very private as there is no one facing you. No noises around as restrooms and bar are close but not close enough. Seats are very comfortable and a must for a long flight.

As a bed I find this seat more comfortable than BA due to the width at the top of the shoulders. I have broad shoulders and BA was not wide enough. The Upper deck on the 747 receives wonderful service and also quiet upstairs. Upper class seats allow for privacy, but not good when travelling with a partner.

On the whole, the Upper Class seat was good, better than some business class seats. The bar at the back is nice to sit and have a chat with other passengers and staff are attentive. The seat is comfortable leather, relatively spacious and opens up nice and long. Saying that, there were a couple of irritating things about the seat that I didn't like. Having to get out of the bed to turn it back into a seat to sit or to use the table for meals is irritating. It would be nicer to have something more in between (sliding seat or better located table) *The high sides/angling of the seats and the number of seats in the cabin make it feel quite cramped compared to other business classes, especially when disembarking or when lots of people are moving about. The little utility holder box thing and drink tray are not volumous or ideally placed. The drink tray is particular is not ideally placed, especially when reading at night and having to open/close/move and place a drink on it. I found myself fighting with this quite a few times (it won, naturally). When sleeping, I kept banging my head against the vent thing below where the bottle of water is kept. It was probably me sleeping badly but it did wake me up on a few occasions. On the whole, as business classes go, the ability to stretch out and relax are welcome on long journeys.

The adequacy of these seats depends greatly on your size. If you have broad shoulders, avoid them as you will be very cramped. There is nowhere to put your arms, a wall on each side of the seat. Smaller persons will probably be quite comfortable. Sleeping is a bit better, although very awkward to convert from on position to the other. You need to get out of the seat, get your things out of the way, and the seat literally flips over, the original seat gone and an ironing board available for you to sleep on, thin mattress, only really usable with the duvet.

The limo is a great touch and the Club House at Terminal 3 Heathrow is fantastic. Large, great food, relaxing and staff very attentive. On board, sitting in the seat probably not as comfortable as BA but once you lie flat its larger and more relaxing - particularly with the duvets and soft pillows. Sleeper suit also a nice touch. Entertainment good and Virgin has that trendy factor that BA does not have. The onboard bar is nice - I dont use it, but its a good touch.