Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 5/10

    Swiss Intl Air Lines1058 Reviews

    ✅ Trip Verified | We were very disappointed with the service on Swiss. On our way to Johannesburg the service was good but on the way back to Zürich we found the cabin personnel to be very aloof. The one… Read more
  • 1/10

    Thai Airways1029 Reviews

    ✅ Trip Verified | I asked for something to drink like tea, coffee, coke during and after meal three times but not delivered. Asked for water twice and served. Pathetic experience. Read more
  • 5/10

    Japan Airlines418 Reviews

    ✅ Trip Verified | Check-in perfect, with BKK Fast Track benefits. Sakura Lounge at BKK very utilitarian, with no breakfast options at 8 am. Boarding well organised. In-flight F&B very low quality. Sitting in the middle row with my travelling… Read more
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Latest Seat Reviews

  • 4/10

    Jet2.com13 Reviews

    Not Verified | Completely horrible seats. We booked and paid a fairly significant premium for allegedly extra seats in row 1DEF. A disgusting rip off by Jet2. These seats are appalling. If they provide extra legroom, it is a tiny… Read more
  • 3/10

    British Airways197 Reviews

    ✅ Trip Verified | One of the worst business class seats, tiny seat. The lay out of the aircraft is very cramped, the plane was very dirty, amenity kit awful, service in general, not so good. Read more
  • 1/10

    Wizz Air24 Reviews

    Not Verified | Visibly uncleaned and undisinfected lounge after the previous flight! Old, almost worn out and visibly not regularly cleaned upholstery on the seats. Narrow and uncomfortable. Видимо непочистен и недезинфекциран салон след предишния полет. Стара, почти захабена и… Read more
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Latest Lounge Reviews

  • 10/10

    Lufthansa199 Reviews

    ✅ Trip Verified | By far, this was the best airport lounge we visited on our four stop trip to Europe (BKK/VIE/ATH/VIE/BKK). The lounge is located a short walk past security control. It is well marked and easy to find.… Read more
  • 10/10

    China Airlines23 Reviews

    ✅ Trip Verified | China Airlines VIP Lounge at Terminal 1 was such a hidden gem! Not only it was very large but also extremely elegant and luxurious. Once passing through the check-in counter, we were amazed by a long… Read more
  • 3/10

    Air Serbia6 Reviews

    Not Verified | I had an economy ticket from Belgrade to Ljubjana, Slovenia, but I paid my way to Air Serbia Business lounge. Price was Euro 35. That was a total mistake. The lounge is a joke. It is dark,… Read more
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Latest Airport Reviews

  • 2/10

    Houston IAH299 Reviews

    Not Verified | Terminal E is bad. Probably the worst I have seen. I’m not sure how an international terminal can be so small and not have any amenities, restaurants, etc. on both departure and arrival. Something needs to be… Read more
  • 5/10

    Istanbul Airport597 Reviews

    ✅ Trip Verified | Massive airport without adequate ergonomy. Turkish airlines will taxi around the airport for 20 to 25 min getting to a gate, to then dump passengers in the middle of the tarmac. Once stopped we waited for… Read more
  • 1/10

    Tokyo Haneda Airport81 Reviews

    ✅ Trip Verified | Passengers entering Japan are encouraged to complete an online Visit Japan questionnaire with all personal data apparently to facilitate and speed up arrival at Haneda. It is a complete and utter waste of time, and the… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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